Physical Security

The data centers which house our servers, incorporate multiple layers of physical security protections. First, physical access to the data centers is limited to a small portion of employees. On premises, technologies including biometric identification, metal detection, cameras, vehicle barriers, and laser-based intrusion detection systems are used to help secure the facility.

In addition, the servers in the facilities have special chips that authenticate and determine if the software stack being executed or booted is legitimate. Cryptographic signatures are used over low-level components including the BIOS, bootloader, kernel, and base operating system image.

The data centers we utilize also deploy automated systems which ensure servers are running up-to-date software stacks (including security patches), and also detect and diagnose hardware and software issues.

Employees follow several security practices to ensure the safety and security of data. This includes, but is not limited to: only the appropriate employees having access to services/consoles/passwords, logging out of a service/console after use, only accessing services/consoles on trusted and secure internet connections and from a trusted device, as well as not sharing information/access credentials with anyone.

Cloud Provider

EngageWhiz hosts its infrastructure on the Google Cloud Platform. We made this decision in part due to their unparalleled security and reliability.

EngageWhiz utilizes Amazon Web Services (AWS) to host our signaling server for video conferencing. This multi-cloud setup provides us increased failover resistance.

Load Balancing

Our systems scale up automatically to meet demand and handle large loads. Our system is also built to handle surprise spikes in load, as well as DoS attacks.