As part of our commitment to privacy, EngageWhiz and this policy are GDPR, CCPA, FERPA, and COPPA compliant. To the extent that a provision in this policy conflicts with a provision in one of these laws/regulations or another state or federal education privacy law, EngageWhiz will abide by the more restrictive provision.
In order to access or use certain features of our services, you must register an account. During registration of your account, you will be required to submit basic information including:
Optional data that we collect includes your mobile phone number. This information is collected in your account settings for enabling two factor authentication and/or enabling SMS responses. Note that institutions can enable/disable the ability to collect your mobile phone number.
Location data is optionally collected if you are a student and enrolled in a course with GPS attendance enabled. While your location data is optional, if you choose not to submit this information you will not be verified for that attendance session. Your location data is stored temporarily to compare it to verify that your location is in the classroom. After this comparison is done, your location data is deleted.
We also automatically collect certain information such as:
This information is used for the purposes of security logging and verifying or restricting access. Some institutions may enable IP address restrictions or location restrictions on users authenticating to our services for their institution. In this case, data such as your IP address will be compared to the approved list specified by your institution. Please note that some institutions may require us to collect this information.
When responding to questions, assignments, or attendance sessions we may collect information such as:
This information is used for the purposes of providing secure responses to questions, assignments, and attendance sessions. The instructor of your course will be able to view this information upon submission of the session.
Your instructors may use this data for the purposes of academic evaluation and academic integrity.
EngageWhiz does NOT collect:
You acknowledge that we may use personal information that you consent to disclose to us to:
We will not use any of your data, including personal information, location data, or phone number for any non-EngageWhiz related purpose. We will only use this data collected with your consent to provide our services to you. Your data will never be shared with third parties, except as outlined in the disclosure section of this policy.
You can withdraw your consent for the use of your personal information at any time by requesting the deletion of your Account or by providing written notice to us of that withdrawal. You can also request action from the “My Data” page in your settings. However, you acknowledge that information may be retained by EngageWhiz as described in the “Retention of personal information” below. You can also review and update your personal information yourself through the user features in your account settings.
Please note that you cannot opt-out of receiving transactional or account communications related to services or products that you have requested (e.g. purchase confirmation e-mails and receipts) or important updates from us from time to time relating to the EngageWhiz services or updates to the legal terms that govern your use of our services.
Institutions using our services are able to configure and customize settings for their institution. These settings range from authentication settings (methods of logging in, password requirements) and what features are allowed to be enabled, to configuring security checkups and two factor authentication.
EngageWhiz maintains information about you for as long as we provide services to you, and for as long as it remains necessary for identified purposes or as required by law which may extend beyond the termination of our relationship with you.
EngageWhiz stores and processes your personal information on our servers principally in the United States. However, EngageWhiz is able to setup servers in several regions/countries to comply with relevant laws and regulation, such as if your institution is based in a country other than the United States. You can contact us at firstname.lastname@example.org for more information regarding data center locations and regions. Accordingly, your data may be available to government bodies or their agencies in those jurisdictions under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information.
EngageWhiz employs reasonable administrative, physical, and technical measures to ensure that your personal information is secure. In addition, our team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure, however EngageWhiz works to mitigate risks and will report any detected breaches within 72 hours.
In the United States, the Family Educational Rights & Privacy Act restricts the disclosure of personally identifiable information from a student’s education records, unless an exception applies. For U.S. users, EngageWhiz’s data protection and privacy policies and practices comply with FERPA and other applicable federal and state education privacy laws.
EngageWhiz maintains the confidentiality of FERPA-covered student data, and only uses this information to deliver and improve EngageWhiz Services provided to institutions and their students, as provided in EngageWhiz’s agreements with schools. You may also have specific rights related to accessing and/or updating your personal information when FERPA applies.
Student Users may also edit personal information provided to EngageWhiz by accessing their account information and updating their settings.
In the event that any collected student personal information is inaccurate, Users have the ability to contact EngageWhiz support via email or phone to request corrections. Prior to amending data, EngageWhiz will validate the user’s identity, and notify the Institution of the request if required by prior agreement.
For further information about FERPA compliance, or to access, modify, or remove any such data, please contact us at email@example.com.
You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your account. If you want to update the personal information you have provided to us, you should do so through your account settings. You must be signed in to access your account.
EngageWhiz provides a "My Data" page in your account settings that allows you to download your personal data, your personal data from specific courses, as well as request corrections.
Non-personal information is data we collect through the use of the EngageWhiz services and may include aggregate and de-identified data which does not identify any individuals and cannot be traced back or linked to an identifiable individual. EngageWhiz will only use information to improve our services, and will only share it with the institutions of which you are a member.
This usage data may include but is not limited to:
EngageWhiz may use this information to conduct statistical analyses on usage of our services and which features are used most. No identification of users will be revealed at any point to any third party. We do not sell, rent, trade or otherwise disclose personal and associated account information about our users.
EngageWhiz may retain aggregated, non-personally-identifiable data for auditing and statistical analysis.
You acknowledge and agree that from time to time EngageWhiz, and its service providers may collect non-personal information from your use of the EngageWhiz services such as server log files, environmental variables (such as MAC address, computer type (Windows or Macintosh), screen resolution, OS version, Internet browser, and Internet browser version) to collect non-personal information about our users in order to help us deliver better service and user experience. Such non-personal information could include which features are most frequently used.
EngageWhiz may run advertisements and promotions from third parties on the EngageWhiz services. Your correspondence or business dealings with, or participation in promotions of, advertisers other than EngageWhiz, found on or through our services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. EngageWhiz is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-EngageWhiz advertisers on the Site.
If you are a resident of California, the applicable data protection legislation permits you to request that we tell you what personal information we hold about you, how we process it and that we provide you with a copy of that information. You are also entitled to access or (under certain circumstances) delete your personal information. You can exercise this right free of charge. We may ask you to provide further information to confirm your identity before considering your request.
In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by email to firstname.lastname@example.org.
EngageWhiz does not sell or rent Users’ personal information with third parties for the third parties’ direct marketing purposes. Nonetheless, if you are a California resident, you may request information about the disclosure of your personal information to third parties for the third parties’ direct marketing purposes by emailing email@example.com.
For users in California, any third-party service providers are “service providers” under the California Consumer Privacy Act §1798.140(v) and may only use your data only for the purposes defined under the applicable vendor agreement.
Under CCPA, “Personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
A “Consumer” is a natural person who is a California resident, as defined in Section 17014 of Title 18 of the California Code of Regulations, including by any unique identifier.
If you are a resident of the United Kingdom or the European Union, the applicable data protection legislation permits you to request that we tell you what personal information we hold about you and how we process it and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. You can exercise this right free of charge. We may ask you to provide further information to confirm your identity before considering your request. In addition, for purposes of providing the EngageWhiz Services, you acknowledge that EngageWhiz may transfer your personal data to servers located in the United States or other countries outside of the UK and the European Economic Area which provide for a different level of data protection, based upon the location of the chosen datacenter which hosts your data. By using, and continuing to use the EngageWhiz Services you agree to that transfer unless otherwise agreed upon.
You may also request copies of your data from the “My Data” page in your account settings.
In accordance with the Privacy Act 1988 (Cth), if you reside in Australia, you are entitled to access and correct your personal information at any time. We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under the Australian Privacy Principles (APPs). To make such a request, please send an email or write us using the contact information listed in this policy. Before we provide you with access to your personal information, we will require some proof of identity. For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).
EngageWhiz uses Stripe (www.stripe.com) as the payment processor for our services. EngageWhiz only provides payment processors with an identifier to link your payment to your EngageWhiz Account. EngageWhiz does not provide the payment processor with personal information and only provides billing information required to process your payment and minimize fraudulent payment risk.
You represent that you are at least eighteen (18) years of age and you have the legal authority to enter into this Agreement. If you are at least thirteen (13) years of age and less than eighteen (18) years of age, then your parent or legal guardian must read and accept this Agreement, consent to your use of the EngageWhiz services, and agree to you providing any personal information in connection with the EngageWhiz services on your behalf. To view our policies on children under the age of thirteen please view our COPPA policy.
If you have reason to believe that a child under 13 years old has provided EngageWhiz with personal information, and that child’s parents or school have not provided EngageWhiz with the adequate consent, please contact us at firstname.lastname@example.org.
EngageWhiz values the privacy of children and of all its users. This ppolicy is designed to comply with the Children's Online Privacy Protection Act (COPPA) and contains important information about how we collect, use, and disclose the personal information we collect from children under thirteen (13) years old who use our services. This COPPA policy also explains how a parent or guardian can restrict the collection, use and/or disclosure of your Child's (as defined below) information and how you can request deletion of your Child's information.
To use our services, instructors may collect personal information from their students, including children who are under 13 years old. For the purposes of this policy, "child" or "children" means a student under 13 years old.
When a teacher uses our services in a classroom or educational setting, the instructor is required to provide consent to the collection and use of personal information from and about children as required under applicable laws, including but not limited to COPPA and FERPA.
EngageWhiz operates the website, including www.engagewhiz.com and will collect childrens personal information as described in this COPPA policy.
We may collect information about children directly from children and/or their instructors, as well as automatically through a child's use of our services. We will not require a child to disclose more information than is necessary to use our services. Further, we will not collect a child's name, contact information, or other personal information directly unless an instructor or institution requests it.
In order to use EngageWhiz, a child's first name, last name, and email address are necessary to use the service. Before we collect this information, permission must be obtained from the instructors, institution, and/or parents or legal guardians.
If you are a parent and you have questions about your child's instructor's use of our services and any information collected, you should discuss your questions with your child's instructor or institution.
Parent's can tell us to stop collecting personal information from the child(ren), however in such cases the child(ren) will not be able to use our services, as they are intended to be controlled by an instructor. If you direct us to stop collecting and using your child's personal information, we must disable his or her use of our services to ensure that no information is collected via the instructor's use of our services as a classroom tool.
We may automatically collect the following information about a child's use of our services:
This information is only used to support the internal operations of our services as well as providing our services in the same manner as described above.
Our website provides a feature for GPS attendance verification, which temporarily collects students locations to verify they are in the classroom. Institutions can disable the use of this feature, and we recommend that this feature is not used for children.
We use the personal information that we collect from children for the following purposes:
When an instructor or institution provides a child's name and other personal information, we use that personal information for the following additional purposes:
Our website will only collect the minimal amount of personal information from children necessary, and institutions can enable/disable features of our services to suit their needs.
We do not sell children's personal information, and a child may not make his or her personal information public through our services (though instructors may choose to share a child's information and responses with the child's classmates or with other instructors). We may disclose children's personal information as follows:
Parents, instructors and institutions have a right to review and correct the information we have collected about their child(ren) and students, and to delete it, request updates to it, or stop using it. To exercise these rights, you may contact us at email@example.com. We will verify your identity as the child's parent or instructor to receive information about that child. Please note that we cannot delete copies of information that a child's teacher has already collected and/or copies.
EngageWhiz complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
In compliance with the Privacy Shield Principles, EngageWhiz will attempt to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact EngageWhiz at firstname.lastname@example.org.
Unless otherwise stated above, any services provided by EngageWhiz is controlled and operated by us from the United States, and we do not intend that the EngageWhiz services subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.
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We will work to answer your questions within a reasonable period of time and advise you of any steps taken to address the issues raised by you.
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.